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Contact Us:   +44 20 8660 6404     enquiries@matonguard.co.uk

MATONGUARD
WIRELESS PRESSURE MATS
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  020 8660 6404

Testimonials

This is an excellent product. Bought for my step mum who has dementia she was getting out of bed at night without alerting my Dad. The alarm wakes him and he can assist her to the toilet and settle ...

CHRISTINE CLEAL - Someset

Arrived on 18th well before expected which is a big bonus for us. Excellent service.

Mrs Caroline Rand - Norfolk

Good all round I use as an alarm for my shop door working fine so far......

Rob Vander - Devon

Thanks a lot for allowing us to test your excellent products, and we will not hesitate to recommend your solution. It does what it says, and does it well !!!

Franck Scipion, www.55thinking.com

Arrived promptly and worked straight out of the box.was a bit unsure if would work through the thick walls but have no problems and working well

Nicola Harvey - Norfolk

I purchased an expensive item for my elderly mother.  They provide good quality products, with a speedy service and response.  I had a small issue with a product, which was promptly ...

Paul Weston

Very useful product for my elderly father. He has a live in carer who is easily notified if my Dad attempts to get out of bed but forgets to call for help , as he is unable to stand and walk without ...

Mr W E Killick - Kent


Alison Jeffrey - Merseyside

We have someone who is blind and on a very few occasions does slip off the bed, this floor mat is great as it will contact the awake staff that he is on the floor.

Alexandra Ortiz - Oxon

TERMS AND CONDITIONS

 

Terms & Conditions

These General Terms and Conditions of Sale apply to any order you place through www.matonguard.co.uk as a consumer.

You must read these General Terms and Conditions of Sale carefully. By placing an order through the Website, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety.

If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product or service through the Website.

Should you have any questions on our terms and conditions as detailed below please contact our Customer Service Department, This email address is being protected from spambots. You need JavaScript enabled to view it. or Tel: 020 8660 6404 (9.30am – 5.00pm weekdays, excluding Bank Holidays).

Opening an Account and Placing an Order

When placing an order with us you may register an account with us or order as a “guest” without registering an account. By registering you will be able to login and list any orders you placed in the past.

You can update or correct your details at any time by going to Your Account.

Acceptance of your order

Please note that completion of the on-line checkout process does not constitute our acceptance of your offer to purchase products from us. Our acceptance of your order will take place only when we despatch the product(s) that you ordered from us.

We will notify you by email as soon as possible to acknowledge that we have received and are processing your order.

Prices

We reserve the right to change prices without prior notice at any time. Prices charged will be those in force at the date of the Customer's order.

Value Added Tax

VAT will be charged at the prevailing rate on all applicable products. Our website prices are shown as both excluding VAT and including VAT.

Members of the public with chronic illness or disability may be subject to VAT exemption. A VAT exemption Form can be downloaded from the website and sent to us by post or email. Once we receive the form we will refund you the VAT back onto your credit card. Please contact our Customer Service Department (Tel: 020 8660 6404) for further information. Claims for VAT exemption cannot be taken over the telephone.

Payment

During the checkout process, you will be asked to enter your payment details. By completing your payment details you confirm that the credit or debit card being used is yours. All fields indicated as compulsory must be completed. All card payments are subject to authorisation by your card issuer. Payment must be made at time of ordering by credit/debit card.

Delivery

Goods contained on this website are offered subject to availability.

Delivery will be to the address specified in your order. All deliveries are registered and require a signature. If no one is available at the address at the time of delivery, a note will be left to advise you of the delivery attempt. You will need to contact the Post Office or Courier to arrange for a re-delivery.

Urgent Next Day Delivery orders can be arranged for an additional carriage cost, Monday - Friday 8.30am – 6.00pm excluding Public Holidays.

Under normal circumstances all goods on your order will be dispatched in full within 48 hours. If an item is out of stock we will advise you by email or phone and endeavour to supply the item as soon as possible. Alternatively, we may supply a near equivalent item or ask you to re-order. If you have any enquiries on the above do not hesitate to contact our Customer Service Department, Email This email address is being protected from spambots. You need JavaScript enabled to view it. or Tel: 020 8660 6404

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.

Notice of Damage, Defect, Non Delivery, or Incorrect Delivery

You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must inform us (by phone or email) within 7 days of your delivery quoting your customer number and the delivery note number. Email This email address is being protected from spambots. You need JavaScript enabled to view it. (Tel: 020 8660 6404 9.30am – 5.00pm weekdays, excluding Public Holidays). We reserve the right to inspect any product reported as faulty before refund or replacement.

Product descriptions

We have taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described. However, when ordering products through the Website, please note that:

· orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this Website;

· all prices are displayed in pounds Sterling

· packaging may vary from that shown on the Website;

· whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery

· all items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer alternative product(s) or service(s) of equal or higher quality and value. Any alternative products supplied will be covered by the same Right to Cancel as above.

Product Guarantees

A standard 12 month guarantee (from the date of delivery) applies to all products with the exception of consumables, and disposable and limited life products.

Any products we supply to you will be of satisfactory quality when delivered and when used for purposes for which the goods of that type are ordinarily used (in accordance with User Instructions we supplied). The company will not be liable for any defect in the Goods arising from fair wear and tear, wilful damage, accident, negligence or use other than that intended.

If any goods do not conform to that warranty and where we are notified within 12 months of the delivery date, the company will, at its option, either replace goods found not to conform to the warranty, or bring goods into merchantable quality, or take back the goods found not to conform to the warranty and refund the appropriate part of the purchase price. We reserve the right to inspect the product before refund or replacement.

You have certain rights as a consumer, including legal rights relating to faulty or wrongly described goods. For further information about your legal rights in the UK, contact your local authority Trading Standards Department or Citizen’s Advice Bureau. Nothing in these General Terms and Conditions will affect these legal rights and, in particular, we will perform our obligations under these General Terms and Conditions with reasonable care and skill.

Customer Care

Confidentiality for our customers is assured at all times.

Complaints

Should the customer wish to formally complain, they should write to the Customer Service Manager by E-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or by post to: Power Options Ltd, 25 Pampisford Road, Purley, Surrey CR8 2NG United Kingdom. The complaint will be promptly acknowledged and should the complaint not be resolved within five working days the company will provide regular feedback until full resolution.

Liability

There are certain liabilities which we cannot exclude by law and nothing in these General Terms and Conditions limits our liability for personal injury or death caused by our negligence or for fraud.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms and Conditions. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms and Conditions by anything you (or anyone acting on your behalf) does or fails to do.

You must follow any advice we give you to keep products we supply to you safe (including any instructions or product manuals provided with the products). We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice.

Assignment, waiver and third party rights

We may update or amend these General Terms and Conditions of Sale from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website.

You may not assign or sub-contract any of your rights or obligations under these General Terms and Conditions of Sale to any third party unless we agree in writing.

If any of these General Terms and Conditions of Sale are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these General Terms and Conditions of Sale shall remain in full force and effect.

Only you and we shall be entitled to enforce these Terms of Sale. No third party shall be entitled to enforce any of these Terms of Sale, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

These General Terms and Conditions of Sale are governed by the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings you must do this within the United Kingdom.

Mat-On-Guard the Registered Trade Mark and the trading name of Power Options Limited.

 

POWER OPTIONS

Essential products and solutions have been our passion at Power Options Ltd since 1996. Wireless Pressure Mat products for the care of people with Dementia at Home or in a Nursing Home. Wireless Pressure Mat products for Shops or Offices when you need to be notified when a Customer has entered your premises.

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CUSTOMER SERVICES

As a Service driven Company we strive to provide our Customers with the best service and support they would expect when they purchase our products. Our Customer Services staff are always ready to help with any questions you may have regarding a solution you are seeking or a technical question you may have with one of our products.
You can contact us on +44 20 8660 6404 or email us at enquiries@matonguard.co.uk

Contact Us

+44 20 8660 6404
enquiries@matonguard.co.uk

Power Options Ltd
25 Pampisford Road
         Purley, Surrey CR8 2NG
         United Kingdom